We want you to be happy with every Hipex order. This policy explains how cancellations, returns, exchanges and refunds work.

Cancellations

• To cancel an order, message us on WhatsApp at +91 99799 90777 or email globemerch77@gmail.com with your order number.
• Orders can be cancelled free of charge before they are dispatched. As we dispatch most orders within 24 hours, please request cancellation as early as possible.
• Once an order has been handed to the courier it cannot be cancelled. You can refuse the delivery or follow the return process below if the item is eligible.

Returns

• We accept returns if you received a damaged, defective, wrong or incomplete product. Please report it within 7 days of delivery.
• Wrong fit: if a part or filter does not fit a model listed as compatible on its product page, we will exchange it or refund you. Please report it within 7 days of delivery.
• Returned items must be unused, in their original packaging, with all accessories, tags and the invoice.
• We do not accept returns of used products, filters or mop pads that have been installed or washed, or items damaged through misuse.
• To raise a return, message us on WhatsApp or email globemerch77@gmail.com with your order number, a short description of the issue, clear photos and the unboxing video.
• Once approved, we will arrange a reverse pickup where available. If reverse pickup isn’t available at your pin code, we will ask you to ship the item to us and reimburse reasonable courier charges for approved returns.

Exchanges

• Exchanges are offered for damaged, defective, wrong or wrong-fit items reported within 7 days of delivery.
• After we receive and inspect the returned product, we will ship the replacement at no extra cost, subject to stock availability. If the same product is out of stock, we will refund you instead.

Refunds

• Approved refunds are processed within 5 to 7 business days after we receive and inspect the returned item.
• Prepaid orders: refunded to the original payment method (UPI, card, net banking or wallet). Your bank may take a few additional days to show the credit.
• Cash on delivery orders: refunded by bank transfer or UPI. We will ask for your account or UPI details over WhatsApp or email.
• If a prepaid order cannot be fulfilled because the product is out of stock or your pin code is not serviceable, we will refund the full amount within 5 to 7 business days.
• Shipping charges are refundable only when the return is due to our error (damaged, defective, wrong or incomplete items).

Damaged or wrong delivery

Please inspect your parcel when it arrives. If the box is damaged, or the product is defective or not what you ordered, contact us within 7 days of delivery with photos and the unboxing video so we can assess it and help you quickly.

Questions? Visit our Contact Us page.