We’re here to make everyday upkeep easier. Whether you need help picking the right part for your robot vacuum, a filter for your purifier, or an update on your order, we’re happy to help.
Chat on WhatsApp
Send “Hi” to our WhatsApp at +91 99799 90777 and our team will get back to you as soon as possible.
Chat on WhatsAppEmail us
For order issues, bulk enquiries or anything else, email us at globemerch77@gmail.com. We reply within 24 working hours.
Not sure what fits?
Send us your device’s model number (for example “Deebot T20 Omni” or “Philips AC1215”) on WhatsApp and we’ll tell you exactly which part or filter you need.
Other ways to reach us
- WhatsApp: +91 99799 90777
- Email: globemerch77@gmail.com
- Support hours: Monday to Saturday, 10:00 AM to 7:00 PM (closed on Sundays and public holidays)
- Address: GlobeMerch, Ahmedabad, Gujarat, India
Order help
- Track an order: log in to My Account or reply to your order confirmation email.
- Cancel or change an order: message us on WhatsApp with your order number as soon as possible. See our Refund & Return Policy.
- Damaged, wrong or missing item: share your order number, photos and the unboxing video on WhatsApp within 7 days of delivery.
Query not resolved?
If your query isn’t resolved within 72 hours, message us on WhatsApp with the word “ESCALATE” and your order number. It will be reviewed by our Grievance Officer, who will respond within 48 hours.