GlobeMerch (“we”, “us” or “our”), based in Ahmedabad, Gujarat, India, operates the Hipex website hipex.in. We respect your privacy. This policy explains what personal information we collect, how we use it and the choices you have. It is published in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
1. Information we collect
- Information you give us: your name, phone number, email address, billing and shipping address, and any messages you send us (for example on WhatsApp).
- Order information: the products you buy, order value, payment method and delivery status.
- Payment information: online payments are processed by secure third-party payment gateways. We do not see or store your full card number, CVV, UPI PIN or net banking password.
- Technical information: IP address, browser and device type, pages visited and similar data collected through cookies and analytics tools.
2. How we use your information
- To process, ship and deliver your orders and handle cancellations, returns, exchanges and refunds
- To send order confirmations, delivery updates and support replies by email, SMS or WhatsApp
- To answer your questions, including which part or filter fits your device
- To prevent fraud and keep the website secure
- To improve our website, products and service
- To send offers and updates, only if you have opted in; you can opt out at any time
- To meet legal, tax and accounting obligations
3. Sharing your information
We do not sell your personal information. We share it only with:
- Courier and logistics partners, so they can deliver your order (name, address, phone number)
- Payment gateways and banks, so they can process payments and refunds
- Service providers who help us run the website, such as hosting, email and analytics providers, under confidentiality obligations
- Government or law-enforcement authorities, when required by law
4. Cookies
We use cookies to keep items in your cart, keep you logged in, remember your preferences and understand how visitors use the website. You can block or delete cookies in your browser settings, but some parts of the website, such as the cart and checkout, may not work properly without them.
5. Data security
We use reasonable security measures, including SSL encryption on this website, to protect your information. No method of transmission over the internet is completely secure, but we work to protect your data and limit access to people who need it to serve you.
6. How long we keep your data
We keep your information for as long as your account is active or as needed to fulfil orders, resolve disputes and meet legal and tax requirements. After that, it is deleted or anonymised.
7. Your rights
You can ask us to access, correct, update or delete your personal information, withdraw consent for marketing messages, or close your account. You can update most details yourself under My Account, or contact us using the details below.
8. Children
This website is intended for adults. We do not knowingly collect personal information from anyone under 18.
9. Third-party links
Our website may link to other websites, such as our Amazon store or payment gateway pages. We are not responsible for their privacy practices, so please read their policies.
10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be on this page.
11. Grievance Officer
If you have a question or complaint about your personal data, contact our Grievance Officer:
- GlobeMerch, Ahmedabad, Gujarat, India
- WhatsApp: +91 99799 90777
- Email: globemerch77@gmail.com
- Hours: Monday to Saturday, 10:00 AM to 7:00 PM
We will acknowledge your request within 48 hours and resolve it as quickly as possible.